Politica de rambursare
1. Company Information:
COC-ONLINE
FICHA TECNICA COCHE S.L.
ESB44570349
Calle Caléndula 93, 28109, Madrid, Spain.
Email: info@coc-online.com
2. Products/Services Offered:
We provide Certificate of Conformity (COC) documents.
3. Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us COC-ONLINE FICHA TECNICA COCHE S.L., Calle Isabel Colbrand 10, PL5, OFIC 151, 28050, Madrid, Spain, email: info@coc-online.com, phone number: (+34) 627399887, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us COC-ONLINE FICHA TECNICA COCHE S.L., Calle Isabel Colbrand 10, PL5, OFIC 151, 28050, Madrid, Spain, email: info@coc-online.com, phone number: (+34) 627399887, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply to contracts relating to:
- The supply of services, once the service has been fully performed or, in the case of a custom order such as a Certificate of Conformity (COC), once the request has been submitted to the manufacturer. By placing an order, the consumer expressly consents to the commencement of the service and acknowledges that they will lose their right of withdrawal once the request has been made.
The right of withdrawal shall not apply to contracts relating to:
- The supply of services, once the service has been fully performed or, in the case of a custom order such as a Certificate of Conformity (COC), once the request has been submitted to the manufacturer. By placing an order, the consumer expressly consents to the commencement of the service and acknowledges that they will lose their right of withdrawal once the request has been made.
This exemption is in accordance with Directive 2011/83/EU, Article 16(a) and (c), which excludes from the right of withdrawal:
(a) The supply of services once performance has begun with the consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal.
(c) The supply of goods made to the consumer’s specifications or clearly personalized.
(c) The supply of goods made to the consumer’s specifications or clearly personalized.
4. Additional Terms and Conditions:
Please ensure the accuracy and completeness of the address provided during the ordering process. If any errors are identified in the address, please interrupt the ordering process and contact us via email at the provided address in the "Contact" section.
If COC's are issued based on incorrect address information, you will not be entitled to receive a free spare COC. COC's issued with incorrect address information will not be eligible for return.
We reserve the right to invoice additional costs resulting from the failure to take delivery of COC's or when the delivery of COC's becomes impossible.
5. Customer Responsibilities:
Customers are not required to return items in this refund policy.
6. Exchanges or Replacements:
Similar to section 7, you will not be entitled to receive a free spare COC in case of wrong address information. COC's issued based on incorrect address information will not be eligible for return. We may invoice additional costs resulting from non-delivery or the impossibility of delivery.
7. Customer Inquiries:
For any inquiries or assistance related to refunds, please contact us at info@coc-online.com.
This refund policy applies to all refunds and returns for our Certificate of Conformity documents. By placing an order with us, you agree to abide by the terms and conditions outlined above. Please feel free to reach out to us if you have any questions or concerns